Job Title: Resource Centre Coordinator

Place of Work: Dorset Blind Association
Location of Work: 17 Bournemouth Road, Lower Parkstone, Poole
Salary: £10,701

The position is offered as: Part-time  Permanent

Details of Hours / Contract Length: 20 hours per week, Monday to Friday 9.30am to 1.30pm each day

Description of Vacancy:
We are looking to recruit a reliable, motivated and enthusiastic individual to join our small staff team based at our offices in Lower Parkstone, Poole. The post holder will be responsible for a range of service delivery and administration tasks, which contribute to the charity’s overall purpose, which is to provide help and support for visually impaired people in Dorset to come to terms with their sight loss, then still live full, healthy and socially active lives in their local community.
While the post holder will be required to learn some technical skills and knowledge, the most important attribute will be having the right personality to deal with our diverse and varied group of service users.
This is an exciting opportunity for someone to bring their skills, experience and personality to the Dorset Blind Association to help make a positive difference to the lives of blind and partially sighted people in Dorset. So if you will enjoy the satisfaction of knowing you are achieving that, then we really want to hear from you.
Key duties include;
• Receptionist at Dorset Blind Association’s office and first point of contact for telephone callers
• Fielding telephone and in person enquiries about Dorset Blind Association services
• Providing advice or, where appropriate, referring enquiries on to other Dorset Blind Association staff or sign posting people to other agencies.
• Demonstrating specialist equipment for people with sight loss
• Processing orders for equipment, including invoicing and payments
• Administering tasks associated with Dorset Blind Association’s agency for British Wireless for the Blind
• General office duties
• Accurate record keeping and entering information on to web based database
• To act as a good ambassador for the Dorset Blind Association and help where possible to raise its profile
• Performing such other tasks as reasonably required by line manager
Person specification;
We are looking for someone with as many of the following skills and experiences as possible, but we stress that personality is the most important attribute and training, mentoring and ongoing support will be given to the successful candidate as required.
• Experience working with the general public in a customer facing role
• Warm, friendly personality and able to relate to and deal effectively with people on many levels and from all walks of life and backgrounds
• An ability to problem solve and determined to find working and effective solutions to the many and varied challenges faced by our service users.
• Excellent communication skills, both face-to-face and over the telephone
• Well presented
• Willing to learn new skills and knowledge as necessary
• Patient
• Good IT skills
• Good administrative and organisational skills
• Experience of working with volunteers
• Experience of working with people with a disability
• A good team player equally happy to take instructions and to work alone and unsupervised
• Self-motivated, organised and able to prioritise
• Willing to wear Dorset Blind Association branded uniform clothing provided at all times during working hours
An offer of employment will be subject to receipt of two satisfactory references and the person appointed will serve a probationary period of six (6) months
Closing date 28th February 2018
Applications can be made by sending your CV and a covering letter, explaining how you feel you are suitable for this post, to Jo Randall, Office and Services Manager at Dorset Blind Association by e-mail to
Prospective candidates who have any questions about the post should call Jo on 01202 712865 and she will be pleased to answer these.

To apply for the above vacancy please find below the contact details - please do not apply to Bournemouth Council for Voluntary Services

Contact Details:

Closing Date: 28/02/2018